Refund policy
We want you to be completely satisfied with your purchase. If there is an issue with your order, please contact us as soon as possible and we will do our best to resolve it.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty or leaking, or you receive the wrong item, please tell us within 48 hours of delivery. Send photographs of the product and packaging where possible.
Once verified, we will offer one of the following:
- A replacement product
- A full refund
- A partial refund where appropriate
This does not affect your statutory rights under the Consumer Rights Act 2015.
Changing your mind
You can cancel your order within 14 days of receiving it. Please tell us by email, then return the products within 14 days of telling us.
Returned products must:
- Remain sealed and unopened
- Be in their original packaging
- Be in a resalable condition
For health and hygiene reasons, we cannot accept returns of drinks that have been opened, damaged after delivery or are no longer in a resalable condition.
You are responsible for return postage costs unless the item is faulty, damaged or supplied incorrectly.
Refunds
Once we have received and inspected the returned goods, we will refund you to the original payment method within 5 to 10 working days.
If you cancel, we will also refund the original delivery charge, up to the cost of our cheapest standard delivery option. If the return is due to our error or a faulty product, we refund all delivery charges.
Age verification
Alcohol can only be sold and delivered to people aged 18 or over. We reserve the right to request proof of age before dispatch or at the point of delivery.
Contact us
For all returns and refund enquiries, please contact:
Afro Vibes LTD
Email: info@afrovibesltd.co.uk
Phone: 07724 062422